Maintenance & Support

As certified installers for all major operators, NGIS has the proven ability to monitor and to support your system. Our trained and certified staff has one mission – keeping our clients happy ! Our commitment to 100% Customer Satisfaction drives our team, delivering proactive preventative maintenance regimens as well as prompt response when service is needed.

Whether it’s an unplanned planned outage, a standard maintenance visit or an annual 24X7 support agreements, you can always count on our support team !

Ensuring Reliability, Performance, and Ongoing Success

In the ever-evolving landscape of connectivity solutions, maintenance and support are the cornerstones of sustained performance and uninterrupted operation. Our maintenance and support services are dedicated to preserving the reliability, efficiency, and functionality of cutting-edge connectivity technologies. From Distributed Antenna Systems (DAS) and Active DAS to Private 5G, Mobile Private Networks (MPN), and Hi-Dense WiFi, our experts are committed to providing continuous support for seamless and high-performance connectivity.

Defining Our Maintenance and Support Services: Our maintenance and support services encompass a range of activities aimed at ensuring the ongoing health and optimal performance of connectivity solutions. We offer proactive monitoring, prompt issue resolution, and regular updates to address evolving needs.

Key Features and Advantages:

1. Expert Support Team: Our support experts possess comprehensive knowledge and hands-on experience with a variety of connectivity solutions, enabling swift and effective issue resolution.
2. Proactive Monitoring: We provide proactive monitoring to detect and address potential issues before they impact performance, minimizing downtime and disruptions.
3. Timely Issue Resolution: Our support services prioritize timely response and issue resolution, ensuring minimal interruption to operations and seamless user experiences.
4. Regular Maintenance: We offer scheduled maintenance activities to ensure that connectivity solutions remain up-to-date, secure, and optimized for performance.
5. Customized Support Plans: We tailor support plans to match the unique needs of each client, from basic maintenance to comprehensive support packages.
6. Documentation and Reporting: Our services include detailed documentation of maintenance activities, issue resolution, and performance improvements, ensuring transparency and accountability.

Applications: Our maintenance and support services cater to diverse industries and scenarios, including:

• Corporate Environments: Providing ongoing maintenance and support for wireless communication solutions in office spaces to ensure uninterrupted connectivity.
• Large Venues: Offering continuous support for connectivity systems in stadiums, arenas, and conference centers during events and regular operations.
• Healthcare Facilities: Ensuring reliable communication and connectivity support for healthcare professionals and patients.
• Transportation Hubs: Providing ongoing maintenance for connectivity solutions in airports, train stations, and transportation terminals.

Conclusion: Our maintenance and support services are designed to safeguard the continuous performance and reliability of cutting-edge connectivity solutions. By leveraging our expertise in proactive monitoring, timely issue resolution, and tailored support plans, clients gain access to uninterrupted communication, enhanced user experiences, and operational efficiency. We are dedicated to providing the necessary support to ensure that our clients’ connectivity solutions remain robust, reliable, and capable of meeting their evolving needs.